1. Who We Are
pak786 is an online gaming and casino platform operating at pak786.im and designed specifically for players in Pakistan. In this Privacy Policy "pak786", "we", "us", and "our" all refer to the company operating pak786.im and responsible for how your personal data is handled.
pak786 is the data controller for the personal information you provide when you register, use the platform, or contact support. This means pak786 determines the purposes and means of processing your data. If you have any questions about who is responsible for your data at any point, contact us at support@pak786.im.
This Privacy Policy should be read alongside the pak786 Terms and Conditions. Both documents together form the complete legal agreement between you and pak786 regarding your use of the platform.
2. Personal Data We Collect
pak786 collects personal data in two broad categories: information you provide directly, and information generated automatically through your use of the platform. The table below summarises what pak786 collects and why.
| Data Category |
Specific Examples |
Primary Purpose |
| Identity data |
Full legal name, date of birth, CNIC number (where provided for verification) |
Account registration and age/identity verification |
| Contact data |
Pakistani mobile number, email address |
Account access, communications, support |
| Financial data |
Easypaisa or JazzCash wallet number, bank account IBAN, card number (masked) |
Processing deposits and withdrawals in PKR |
| Transaction data |
Deposit amounts, withdrawal amounts, dates and times, payment method used |
Account management, financial reconciliation, fraud prevention |
| Gaming activity data |
Games played, bets placed, win/loss outcomes, session durations, VIP points balance |
Service delivery, promotions administration, responsible gaming monitoring |
| Technical data |
IP address, device type, browser type, operating system, session identifiers |
Platform security, fraud detection, service improvement |
| Communications data |
Live chat transcripts, support emails, feedback submitted |
Support delivery, dispute resolution, quality improvement |
| Marketing preference data |
Promotion opt-in status, communication channel preferences |
Sending promotions only to players who have opted in |
pak786 does not collect sensitive data categories such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless expressly required by law and clearly notified to you at the point of collection.
3. How pak786 Collects Your Data
3.1 Data You Provide Directly
The majority of data pak786 holds about you is data you have submitted voluntarily at a specific point in your interaction with the platform:
- At registration — your name, mobile number, date of birth, and any optional profile details.
- During identity or age verification — documents such as your CNIC where you choose to submit them.
- When making a deposit or requesting a withdrawal — your payment method details.
- When contacting pak786 support via live chat or email — the contents of your messages.
- When completing surveys or providing feedback — any information included in your responses.
3.2 Data Collected Automatically
When you visit pak786.im or use the platform on any device, certain technical data is collected automatically through standard web technologies including server logs, cookies, and session tracking tools. This includes your IP address, the pages you visit, the duration of your sessions, the device and browser you use, and the actions you take on the platform. This data is collected to maintain platform security and improve the experience for all pak786 players.
3.3 Data From Third Parties
pak786 may receive limited personal data from third-party payment providers — for example, transaction confirmation data from Easypaisa, JazzCash, or a Pakistani bank confirming that a deposit or withdrawal has been processed. pak786 does not purchase data lists from data brokers and does not receive personal data from social media platforms about your activity outside of pak786.
4. Why pak786 Uses Your Data
pak786 uses the personal data it holds for specific, defined purposes. Each use is tied to a legitimate reason set out in the section below on legal basis. The primary purposes for which pak786 processes your data are:
- Account management — creating and maintaining your pak786 account, processing login and authentication, and enabling you to access games and services.
- Payment processing — facilitating deposits to your pak786 wallet and withdrawals to your registered Pakistani payment method in PKR.
- Identity and age verification — confirming that account holders are the age they claim to be and that identity documents match account registration details, as required before certain withdrawals are processed.
- Fraud and security monitoring — detecting and preventing unauthorised account access, money laundering, bonus abuse, multi-account violations, and any other activity that breaches the pak786 Terms and Conditions.
- Promotions administration — determining your eligibility for pak786 promotions including the welcome bonus, reload bonuses, cashback, free spins, and VIP programme benefits.
- Responsible gaming monitoring — identifying patterns of play that may indicate problem gambling and enabling the operation of responsible gaming tools such as deposit limits, session limits, and self-exclusion.
- Customer support — responding to account queries, payment disputes, and technical issues.
- Platform improvement — analysing aggregate usage patterns to improve platform performance, user experience, and game availability.
- Marketing communications — sending promotional emails and in-platform notifications to players who have opted in to receive them. Players who have not opted in will not receive marketing communications.
- Legal compliance — meeting any obligations imposed on pak786 by applicable law, including record-keeping and disclosure obligations.
5. Legal Basis for Processing
pak786 processes your personal data only where a valid legal basis exists for doing so. The legal bases pak786 relies on are:
- Contract performance — processing necessary to deliver the services you have signed up for under the pak786 Terms and Conditions. Without this processing, pak786 cannot operate your account or process your transactions.
- Legitimate interests — processing necessary for pak786's legitimate interests in fraud prevention, platform security, responsible gaming monitoring, and improving the service, where these interests are not overridden by your rights and interests.
- Legal obligation — processing necessary to comply with a legal obligation binding on pak786, including record-keeping and disclosure requirements imposed by applicable regulations.
- Consent — for marketing communications, pak786 processes your contact data only where you have given clear, informed consent to receive such communications. You can withdraw this consent at any time without affecting the operation of your account.
6. Who pak786 Shares Your Data With
pak786 does not sell, rent, or trade your personal data. Sharing occurs only in the following defined circumstances and only to the extent necessary:
6.1 Payment Processors
When you make a deposit or request a withdrawal, pak786 shares the necessary transaction details with your selected Pakistani payment provider — Easypaisa, JazzCash, NayaPay, SadaPay, a Pakistani bank, or Visa/Mastercard — to process the transaction. These providers handle your financial data under their own privacy policies and security standards.
6.2 Identity Verification Services
Where identity or age verification is required, pak786 may share identity document data with a third-party verification service. This sharing is limited to what is strictly necessary for verification and the service provider is bound by confidentiality obligations.
6.3 Technology and Infrastructure Providers
pak786 uses third-party providers for hosting, data storage, customer support software, and analytics. These providers process data only on pak786's instructions and are contractually bound to maintain appropriate data security standards.
6.4 Legal and Regulatory Disclosures
pak786 may be required to disclose personal data to law enforcement, regulatory authorities, or courts where legally required to do so. pak786 will only make such disclosures in response to a valid legal requirement and will inform you unless legally prohibited from doing so.
6.5 Business Transfers
In the event of a merger, acquisition, or sale of all or part of pak786's business, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any change to the privacy arrangements governing their data before the transfer takes effect.
pak786 does not share your personal data with advertisers or marketing agencies. You will not receive unsolicited marketing from third parties as a result of sharing your data with pak786.
7. Cookies and Tracking Technologies
pak786.im uses cookies and similar tracking technologies to operate the platform, maintain your session, remember your preferences, and analyse how players interact with the site. The types of cookies pak786 uses are:
These cookies are essential for the pak786 platform to function. They maintain your login session so you are not logged out every time you navigate between pages, and they enable core platform security features. These cookies cannot be disabled without breaking the platform's core functionality.
Functional cookies remember your preferences on pak786 — for example, your preferred language, the last game category you browsed, and your selected deposit method. These cookies improve your experience by reducing the need to re-enter preferences on each visit. You can disable functional cookies but some personalisation features will not work.
Analytics cookies collect aggregate data about how players use pak786 — which pages are visited most, how long players spend on certain game categories, and where players encounter difficulties. This data is used to improve the platform. Analytics cookies do not identify individual players and the data is used in aggregate form only.
Security cookies support pak786's fraud detection and abuse prevention systems. They help identify unusual login behaviour, detect multi-account patterns, and flag potentially compromised sessions. These cookies are a core component of the platform's approach to keeping player accounts safe and are always active.
You can manage your cookie preferences through your browser settings. Note that disabling certain cookie categories may affect the functionality of pak786. Clearing cookies from your browser will log you out of any active pak786 session.
8. How Long pak786 Keeps Your Data
pak786 retains personal data only for as long as necessary for the purpose for which it was collected, or as required by applicable law. The general retention periods pak786 applies are:
- Active account data — retained for the duration of your pak786 account and for a period of up to five years following account closure, to meet financial record-keeping obligations.
- Transaction records — deposit and withdrawal records are retained for a minimum of five years following the transaction date in compliance with financial record-keeping requirements.
- Identity verification documents — retained for the duration of your account and for three years following closure, or for any longer period mandated by applicable anti-money laundering regulations.
- Support communications — live chat transcripts and email correspondence are retained for two years following the resolution of the relevant query.
- Gaming activity data — retained for the duration of your account and for two years following closure, to support responsible gaming monitoring obligations.
- Marketing preference data — retained until you withdraw consent to marketing communications, after which it is deleted within 30 days.
When data is no longer required and no legal retention obligation applies, pak786 securely deletes or anonymises it so that it can no longer be linked to an individual player.
9. How pak786 Protects Your Data
pak786 implements a range of technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration. These include:
- Encryption of data in transit using TLS (Transport Layer Security) on all connections between your device and pak786 servers.
- Encryption of sensitive data at rest, including payment method details and identity documents.
- Role-based access controls ensuring that pak786 staff can only access player data to the extent required for their specific job function.
- Regular security assessments of pak786 systems and third-party service providers.
- Incident response procedures that ensure data breaches are identified, contained, and — where required by law — reported promptly.
- Staff training on data protection obligations and secure data handling practices.
No system is completely invulnerable. In the event of a data security incident affecting your personal data, pak786 will notify you promptly with details of what data was involved, what steps pak786 has taken in response, and what you can do to protect yourself.
You can help protect your own pak786 account by using a strong, unique password, not sharing your login credentials with anyone, and contacting support immediately if you suspect unauthorised access to your account.
10. Your Data Rights
As a pak786 player you have the following rights in relation to your personal data. To exercise any of these rights, contact pak786 support at support@pak786.im. pak786 will respond within 30 days of receiving your request.
Right of Access
Request a copy of all personal data pak786 holds about you, free of charge, at any time.
Right to Rectification
Request correction of inaccurate or incomplete personal data pak786 holds about you.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purpose collected, subject to legal retention obligations.
Right to Restrict Processing
Request that pak786 restrict processing of your data in specific circumstances, for example while a dispute about accuracy is being resolved.
Right to Data Portability
Request your personal data in a structured, machine-readable format so you can transfer it to another service provider.
Right to Object
Object to processing of your data based on legitimate interests, including profiling for marketing purposes. Objections to marketing opt-out are always honoured immediately.
11. Children's Privacy
pak786 does not knowingly collect or process personal data from individuals under the age of 18. The pak786 platform is strictly for adults. Account registration requires confirmation that you are 18 or older, and age verification procedures are in place to enforce this restriction.
If pak786 becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately, the account will be closed, and any deposits made will be returned to the payment source. If you believe a minor has accessed or registered on pak786, please contact support immediately at support@pak786.im so we can investigate and act promptly.
12. Marketing Communications
pak786 sends promotional communications — including bonus offers, new game announcements, and seasonal promotions — only to players who have explicitly opted in to receive them. Marketing communications are sent by email and, where you have enabled them, via in-platform notifications.
12.1 Opting Out
You can withdraw consent to marketing communications at any time using any of the following methods:
- Click the unsubscribe link included at the bottom of every pak786 marketing email.
- Update your communication preferences directly in your pak786 account settings.
- Contact pak786 support and request removal from the marketing list.
Opting out of marketing communications does not affect the delivery of transactional communications — emails about your deposits, withdrawals, account security, and support queries will continue to be sent as they are necessary for operating your account.
If you are in self-exclusion, pak786 will automatically remove you from all marketing lists immediately. Self-excluded players will not receive any promotional communications from pak786 for the duration of their exclusion period.
13. Changes to This Privacy Policy
pak786 may update this Privacy Policy from time to time to reflect changes in the platform, legal requirements, or data processing practices. When a material change is made, pak786 will notify registered players by email and through a prominent in-platform notification at next login before the change takes effect.
Continued use of pak786 following the effective date of any update to this Privacy Policy constitutes acceptance of the revised terms. If you do not agree to a revised privacy policy, you should close your account before the effective date. The date displayed at the top of this page always reflects the most recent revision.
14. Contact pak786 About Privacy
For any questions, concerns, or requests relating to this Privacy Policy or the personal data pak786 holds about you, please use the following contact options:
- Email — support@pak786.im. Please mark your subject line with "Privacy Request" so your message is directed to the appropriate team. Responses within four business hours for most queries.
- Live Chat — Available 24/7 on pak786.im. Suitable for straightforward queries. For formal data access requests or deletion requests, email is recommended.
- FAQ — Visit /faq for answers to common questions about data and account management.
This Privacy Policy was last reviewed and updated on 1 January 2025. All previous versions are superseded by this document. The pak786 Privacy Policy applies to all players regardless of when their account was created.
